Customer Experience Management
Customer Experience Management: an advanced, practice-led programme for executives, managers and emerging leaders, built on current international standards, real case studies and hands-on workshops.
Business Writing & Report Writing: an advanced, practice-led programme for executives, managers and emerging leaders, built on current international standards, real case studies and hands-on workshops.
Executives, strategy and policy teams, and senior managers shaping decisions for 2030 and beyond.
Days 1–5 as in the 5-day programme, then:
| Date | Location | Format | Fee |
|---|---|---|---|
| 1–5 Feb 2027 | Johannesburg, South Africa | Classroom · 5 days | $5,000 |
| 26–30 Apr 2027 | Live online | Live online · 5 days | $2,500 |
| 18–29 Jul 2027 | Cairo, Egypt | Classroom · 10 days | $9,000 |
| 11–15 Oct 2027 | Amsterdam, Netherlands | Classroom · 5 days | $5,000 |
| 6–10 Mar 2028 | Casablanca, Morocco | Classroom · 5 days | $5,000 |
| 29 May – 2 Jun 2028 | Live online | Live online · 5 days | $2,500 |
| 21 Aug – 1 Sep 2028 | Houston, USA | Classroom · 10 days | $9,000 |
| 13–17 Nov 2028 | Seoul, South Korea | Classroom · 5 days | $5,000 |
| 15–19 Jan 2029 | Toronto, Canada | Classroom · 5 days | $5,000 |
| 9–13 Apr 2029 | Live online | Live online · 5 days | $2,500 |
| 2–13 Jul 2029 | Abu Dhabi, UAE | Classroom · 10 days | $9,000 |
| 23–27 Sep 2029 | Manama, Bahrain | Classroom · 5 days | $5,000 |
| 17–21 Feb 2030 | Riyadh, Saudi Arabia | Classroom · 5 days | $5,000 |
| 13–17 May 2030 | Live online | Live online · 5 days | $2,500 |
| 5–16 Aug 2030 | Paris, France | Classroom · 10 days | $9,000 |
| 28 Oct – 1 Nov 2030 | Rome, Italy | Classroom · 5 days | $5,000 |
Customer Experience Management: an advanced, practice-led programme for executives, managers and emerging leaders, built on current international standards, real case studies and hands-on workshops.
Time Management & Personal Productivity: an advanced, practice-led programme for executives, managers and emerging leaders, built on current international standards, real case studies and hands-on workshops.
Problem Solving & Critical Thinking: an advanced, practice-led programme for executives, managers and emerging leaders, built on current international standards, real case studies and hands-on workshops.
Executive Presentation & Communication Skills: an advanced, practice-led programme for executives, managers and emerging leaders, built on current international standards, real case studies and hands-on workshops.
Public Policy Design & Evaluation: an advanced, practice-led programme for executives, managers and emerging leaders, built on current international standards, real case studies and hands-on workshops.
Government Excellence Models & EFQM: an advanced, practice-led programme for executives, managers and emerging leaders, built on current international standards, real case studies and hands-on workshops.